FAQ’s

 Frequently Asked Question’s

What is a Serviced Apartment?

A Cotels Serviced Apartment offers a fully equipped furnished apartment available for short-term or long-term stays. Included in the price are; utilities, council tax, Wi-Fi, weekly housekeeping; linen and towels.

Where are your apartments located?

We have 3 locations in Milton Keynes and 2 in Northampton – all are centrally located and close to amenities and travel links.

What are the main benefits of a serviced apartment?

They offer a lot more space and flexibility than a hotel room and are typically much cheaper too.

We offer stays from just 1 night and there are no contracts.

All facilities provided are fully included in the price so there are no hidden surprises when it comes to paying your bill.

Are there cooking facilities?

All of our apartments have completely fully equipped kitchens including modern appliances and come with all the essentials you will need such as; crockery, cutlery, utensils.

What other facilities can I expect?

All apartment types include the following key facilities:

  • Wi-Fi
  • Smart TV’s & Sky with Sports & Movies to 7Zero1 premium product
  • Weekly Maid Service
  • Linen & Towels
  • Complimentary Welcome Pack on arrival with cereal & fresh milk
  • Utilities included
  • Fully equipped kitchens
  • Washing, Drying & Ironing Facilities
  • Hairdryer
  • Complimentary Parking for 1 vehicle per apartment included

Our welcome packs include a fresh pint of milk, tea, coffee, sugar, biscuits, salt, pepper, dishwasher tablets, washing up liquid, dishcloth, washing powder, shower gel, soap, body lotion, shampoo, toilet roll, slippers for each guest and even a Cotels duck to keep you company at bath time…

What procedures to you have in place for COVID-19?

We want to reassure anyone staying with us or looking to book accommodation that we have implemented enhanced standards and procedures of safety and hygiene so you can book and stay with confidence.

Here you can read more about our new procedures> 

Can anyone book one of your apartments?

Our apartments are very flexible and versatile lending themselves perfectly for many uses:

Corporate & Contractor Accommodation – Your home from home when business takes you away for an extended stay

A base for Quarantine – If you have to self-isolate or work from home you have space to work and relax

Distress Relocation – A temporary home in the event of a fire, flood…

Stop Gap Accommodation – Need a home whilst waiting to move into your new one

Theatre Production staff – Somewhere to stay while working at the local Theatre

Leisure Breaks – Perfect for the weekend break

Celebrations with family & friends – More visitors than bedrooms?

What are your prices and do you offer discounts?

Our prices vary dependant on the size of apartment, location and the length of your stay.

Our lowest price promise means every time you book directly with us you will always get the very lowest price available. We offer discounts for long-term stays, the longer you stay the less you pay!

Just check any of our apartment types either using our online booking tool or by clicking the Our Serviced Apartments tab

Is VAT included in the prices given?

All of our prices are subject to VAT at the current reduced rate of 5%. If you have a continuous stay for 28 days or more, you will be entitled to a reduced rate of VAT which equates to 1%.

VAT is a government tax we are obliged to add to the price of the booking. Companies who are VAT registered can usually re-claim this.

Is smoking permitted inside the apartments?

We do not allow smoking in the apartments; however the majority of our apartment types do have balconies that you may use. 7Zero1 in Milton Keynes has a pleasant private garden with a seating area.

Can we make an amendment to our booking or cancel if needed?

We pride ourselves on our flexibility and are happy to extend or shorten your stay, even at short notice. We require a minimum of 48 hours’ notice for 1-6 night bookings or 7 days for week or more bookings.

Due to the uncertainty around COVID-19 we are currently offering FREE cancellation before check-in.

For cancelled bookings that do not meet the requirements, we will charge for any nights that do not fall within the cancellation period.

Do you have any other facilities available?

 We have a range of extra services that we offer:

  • Early Check-In
  • Late Check-Out
  • Option to extend so you can extend your stay even at short notice
  • Twin bed options
  • Fold-up beds
  • Travel cots
  • Highchairs
  • Additional housekeeping services
  • Additional towels and bed linen
  • Personal Apartment Induction – A member of the team will visit your apartment to help you get the full use of your fully equipped serviced apartment
  • Dry Cleaning & Laundry Services (Milton Keynes)
  • Ninja Blender
  • Rice Cooker
  • Fans
  • Champagne Bucket
  • Water Filter
  • Luggage Scales

Our additional facilities are subject to availability and some may require an additional charge.

What is your check-in time & procedure?

Our standard check-in time is from 3pm. An early check-in may be available on request.

We have a secure key safe at our Reception at 7Zero1 in Milton Keynes for contactless, 24 hour check-in. 7Zero1 apartments have keyless entry.

At Northampton there is a security desk who will handover keys for you.

What time is check-out?

Our standard check-out time is no later than 10am. Late check-outs can be booked subject to availability.

If I’m going to be a longer term guest, can I receive mail at the apartment?

Yes – the majority of our apartments have their own private mail box. You will require a key for access which you can request from the reservations team. We can accept deliveries in Milton Keynes at our 7Zero1 Reception.

 Why should I choose Cotels?

Cotels are based in the heart of Milton Keynes and have been providing serviced apartments since 1997; so it’s no surprise that we’re quite good at it…

We were the first providers of Serviced Apartments in Milton Keynes offering a ‘home-from-home’ to thousands of corporates, contractors & relocators for more than two decades.  Our pedigree makes us the first-choice accommodation provider for business travellers in Milton Keynes and Northampton.

 How do I book?

Email Us Request callback Or if you can’t wait, ring us now on +44(0)01908 465610

 

We accept most major credit and debit cards which will be pre-authorised for £1.00 to validate your card.

Payments are usually debited from your card approx. 7 days prior to arrival. If you are due to arrive within 7 days, payment will be taken at the time of booking.

Corporate clients may request a 30-day credit account, simply discuss this with our reservations team at the time of booking.